NEVALA delivers to most countries worldwide. You can check delivery availability at checkout.

Free shipping

• France: 10 to 15 working days
• Canada: 7 to 18 working days
• Switzerland: 7 to 14 working days
• UK: 7 to 14 working days
• Netherlands: 10 to 14 working days
• United States: 10 to 15 working days
• Belgium: 10 to 14 working days
• Other countries: 7 to 20 working days

🟥 These delivery times are estimates and may vary depending on the time of year and the carrier.

Absolutely! Items can be returned within 14 days of delivery if they are unworn, unwashed, and in their original condition with tags attached.

Contact our customer service team at info.mdamarketing@gmail.com with your order number, and we'll guide you through the return process.

Yes, full refunds are issued for eligible returns. Refunds will be processed back to your original payment method within 5–10 business days after we receive the item.

NEVALA accepts:

• Credit/Debit cards (Visa, MasterCard, American Express)
• PayPal
• Klarna or Afterpay (if available in your region)

Yes, we use advanced encryption technology to ensure your payment details are safe.

Yes, you can apply discount codes at checkout. Be sure to check the expiration date and terms of use.

If your order hasn’t been shipped yet, contact us immediately at contact@nevala.com with your order details.

We're sorry for the inconvenience! Contact our support team within 3 days of receiving your order, and we'll resolve the issue promptly.

Please email us with photos of the damaged item and your order number. We'll send a replacement or process a refund.

Delays can occur due to customs, high order volumes, or unforeseen circumstances. If your order hasn’t arrived within the estimated delivery time, contact us for assistance.

Yes! Once your order is shipped, you’ll receive a tracking link via email to monitor your shipment.

Yes, every product page includes a detailed size guide to help you choose the perfect fit.

Yes, gift wrapping is available for an additional fee at checkout. You can also include a personalized message.

You can contact us at contact@nevala.com or through the contact form on our website. We strive to respond within 24–48 hours.