How can I get in touch?
If you have any questions, please do not hesitate to contact us, we are happy to help. Our experts are available 5 business days a week to answer any questions you may have.
Contact: info.marketing@gmail.com
I entered incorrect address information, can this be changed?
Neem contact op met ons op info.mdamarketing@gmail.com zodat wij dit kunnen regelen.
The product or size I want is out of stock, now what?
You can leave your e -mail address on the contact page. This way you will be automatically notified as soon as the item is back in stock.
How do I redeem my voucher code or gift card?
To redeem the credit, you can add the discount code in the first part of the checkout. After you have done this, the value of the voucher will be deducted from the purchase amount.
What payment methods are available to me?
You can pay with iDeal, Visa, Mastercard, Bancontact, Paypal, Credit Card, Debit Card, Klarna.
Will I receive an order confirmation?
You will receive an order confirmation e-mail immediately after placing your order. This e-mail contains the order number (consisting of 5 digits), order summary and shipping address.
How can I get in touch?
If you have any questions, please do not hesitate to contact us, we are happy to help. Our experts are available 5 business days a week to answer any questions you may have.
Contact: info.marketing@gmail.com
How long does it take to get a response?
We always strive to answer your question within 24 hours during weekdays.
Which countries do you ship to?
we ship worldwide
What are the shipping charges?
Shipping costs are free, we take care of them.
How can I track my order?
As soon as your package is shipped, we will send you an e -mail with a track and trace. Here you can find the status of your order and, if necessary, provide the delivery service with additional instructions.
I have not received my order, what should I do?
Did you not receive your order? Sorry to hear that! After placing your order, you will receive an order confirmation with the order number. Your order will be shipped within 1-2 business days. After this you will receive an e -mail with a track and trace to follow the package. Did you not receive this e -mail or is the status of your package unclear?
My track & trace indicates that my order has been returned. What should I do?
Please contact us at info.mdamarketing@gmail.com One of our customer service representatives will investigate what happened and come up with a solution as soon as possible.
I have changed my mind?
Have you changed your mind? Of course you can, once you indicate within 30 days of receiving your order that you wish to return your order we will arrange for the purchase price to be refunded to your account within 30 days of receiving the returned order. The product may be opened and tried on and then still be returned. Please note that the return costs will be for your own account.
I want to exchange product, how do I do that?
You may exchange your order for a new item free of charge up to and including 30 days from the date of delivery. The item may be opened and tried on and then still returned. The buyer pays for the return of the item he/she wishes to exchange. The new item will be shipped to the customer within 7 days after the returned package is received.
The product has arrived damaged?
Have you received a damaged product? Send us a picture of the order along with your order number within 30 days to info.mdamarketing@gmail.com and we will make sure you receive a new item free of charge within 7 days of receiving the email.
I received the wrong order?
Did you receive the wrong product? Send us a photo of the order along with your order number within 30 days to info.mdamarketing@gmail.com and we will make sure you receive the correct order free of charge within 7 days of receiving the email.
I never received my order, what next?
You never received the product? Send us an email with your order number to info.mdamarketing@gmail.com and we will make sure that you receive the order again free of charge within 7 days after receiving the email.
I'd still like to cancel?
Have you changed your mind? Of course you can, once you indicate within 48 hours of your order that you wish to cancel your order we will arrange for the purchase price to be refunded to your account within 14 days of receiving the cancellation.